Signs By Web utilizes UPS, Fed Ex, common freight carriers, and localized shipping vehicles to clients in North America and the Caribbean.

When your order ships standard freight, you will receive confirmation via email the following day. The message will include the PRO (tracking) number and name of the freight carrier. You may contact the carrier or track the shipment via carrier website, with the PRO number.

If your sign is to be delivered by production facility vehicles, no tracking information will be provided. Driver is instructed to contact recipient before delivering the sign.

The person(s) accepting the shipment should be capable of lifting any boxes, crates, or tubes, and must have a means of transferring the material from the truck to the installation or storage area.

Unless you have a loading dock, freight deliveries are curbside only. You are responsible for removing the freight from the truck. For insurance reasons, freight carrying companies will not allow drivers to handle the freight. Please read the Delivery Information document above for further details.

You cannot refuse your shipment unless it is not what you were invoiced for. Signing a delivery receipt transfers liability from the freight carrier to the consignee (you, the customer). Therefore, accurately following these instructions is for your protection: SBW_DeliveryInfo.pdf

Preferred file types are vector files compatible with Adobe Illustrator. Vector file types we accept: .ai, .eps., .pdf. Low resolution, raster files are discouraged as “pixelation” can and more than likely will occur. Common raster files are: .jpg, .psd, .png, .tiff. If using a raster file or photograph, it must be high resolution.

If artwork is unavailable, our design team can create a design for you. Please consult with a customer service representative.

All of our representatives work quickly and efficiently to quote your sign or project as quickly as possible. The scope of each request varies and therefore some additional time for quoting may apply.

Signs By Web offers a vast array of products with various production times. All products come with an estimated production time. The production times are approximate and subject to change. If you require a guaranteed production date, please speak to one of our customer service representatives, as additional charges may apply to meet your deadline.

We accept Visa, American Express, Mastercard and Discover. We also accept checks, as long as an agreement is made in advance with a customer service representative.

Under certain circumstances, Signs By Web will allow for a sign to be paid off over a short period of time, interest free, with a deposit. If you would like to finance the purchase of your new sign over an extended period of time, visit this website and complete the application: www.signsbyweb.directcapital.com

Many of our signs require a 50% deposit to get started. The balance will be due before the sign ships. If you would like to finance the purchase of your new sign over an extended period of time, visit this website and complete the application: www.signsbyweb.directcapital.com

Due to the custom production of our signs, all sales are final. In the event of damage or mistakes, Signs By Web will ensure your product is corrected and re-delivered in a timely manner.

All online transactions are secure.You will receive a receipt for your order via email once your order has been processed.

Signs By Web does not charge taxes on orders sold out of the state of Ohio, under most circumstances. All non-exempt customers in Ohio will be charged Ohio sales tax. Some of our products are manufactured out of state and require taxes applied to an order that will be delivered in the state their product was manufactured. Customers in CA, MN, IA, NV, TX, VA and WA may be subject to sales tax.

If you need assistance in arranging installation, please contact a customer service representative at 1-800-420-0098.

Please check with local governments, landlords, municipalities, etc. for approved signage specifications before ordering your sign. If you need assistance with applying for and obtaining a permit, please contact a customer service representative at 1-800-420-0098.

All products and pricing are continuously updated. Pricing and availability is subject to change.

Some of our products offer limited and lifetime warranties. If you are unsure if a product has a warranty, please check with a Signs By Web customer service representative.

Signs By Web was established in 2004 to provide an Internet-based sign superstore for customers in North America. Our company has been involved in the manufacturing of signs for over 50 years.